System Requirements

The recommended software and settings for viewing the website are listed below.  If your configuration is different from the recommended software and settings below, you may experience difficulty using the website.

Recommended Configurations:

  • Operating System: Microsoft Windows 7 operating system.
  • Browsers: Internet Explorer 9 and higher, Firefox, or Chrome
  • JavaScript must be enabled
  • Cookies must be enabled
  • Screen Resolution: minimum of 800 x 600 - recommended 1024 x 768
  • Minimum Java Runtime Environment (JRE) version 1.6.0 used by non Internet Explorer browsers. (JRE 1.6.0_23 recommended)

Your Current Configuration

Operating System:  
Browser:  
JavaScript enabled:  
Cookies enabled:  
Java Enabled:  
Screen Resolution:  
      The following configuration items are required for browsers other than Internet Explorer, such as Firefox, which will use the Java mapping applet:
      The following configuration items are required for Internet Explorer which will use the ActiveX mapping control:

Browsers

We recommend using Internet Explorer 9 and higher, Firefox or Chrome because our site works best with these browsers.  Keep in mind that the newer browsers not only have newer features, they often fix browser vender bugs, especially those dealing with Internet security.

Select the link below to download the latest version of each browser

JavaScript

This website uses JavaScript to accomplish important functions on many pages.  If your browser does not support JavaScript or your security settings prevent its use, these pages will not work properly.  Below are the steps to enable JavaScript or determine if it is enabled.

    Enable JavaScript for Internet Explorer

  1. From the browser's menu bar, select Tools
  2. Select Internet Options
  3. Select the Security tab
  4. Select Custom Level
  5. Scroll down to Scripting, and then to Active Scripting submenu
  6. Select Enable. Note: If the radio button is already selected, JavaScript is enabled.  Complete the remaining steps to exit
  7. Select OK
  8. Select Yes to Are you sure you want to change the security settings for this zone
  9. Select OK to exit

    Enable JavaScript for Firefox

  1. From the browser's menu bar, select Tools
  2. Select Options
  3. Select Content
  4. Select Enabled JavaScript box to select JavaScript.  Note: If the box has a checkmark, JavaScript is already enabled.  Complete step 5 to exit.
  5. Select OK

Java

The website uses a Java applet to display an interactive map and aid in the route selection process.  Your browser need to be able to download and run this Java applet.  Below are the steps to enable Java or determine if it is enabled.

    Enable Java in Firefox

  1. From the browser's menu bar, select "Tools"
  2. Select "Options"
  3. Select the "Privacy"
  4. Select Allows sites to set cookies through the Exceptions dialog.
  5. Click "OK"

Cookies

This website uses temporary or session cookies to store important information.  A temporary or session cookie is created only for your current browsing session and is deleted from your computer when you close your web browser.  Below are the steps to enable Cookies or determine if they are enabled.  Some personal firewall products can be configured to high security mode which blocks all cookies, so if you are using any personal firewall software then please consult it's documentation on the matter of session cookies.

    Enable Cookies for Internet Explorer

  1. From the browser's menu bar, select Tools
  2. Select Internet Options
  3. Select Privacy tab
  4. Adjust the settings to Medium High or lower.
  5. Select OK
  6. Select OK

    If your browser is still refusing to accept session cookies then it may be necessary to do the following:

  1. From the browser's menu bar, select Tools
  2. Select Internet Options
  3. Select Privacy tab
  4. Select Advanced
  5. Make sure the Override Automatic Cookie Handling is checked
  6. Make sure that Always allow session cookies is checked

    Enable Cookies for Firefox

  1. From the browser's menu bar, select Tools
  2. Select Options
  3. Select the Privacy
  4. Select Allows sites to set cookies or allow cookies through the Exceptions dialog
  5. Select OK

ActiveX Controls

The website uses an ActiveX control to display an interactive map and aid in the route selection process.  Your browser need to be able to download and run this ActiveX control.  Below are the steps to enable ActiveX controls or determine if they are enabled.

    Enable ActiveX Controls in Internet Explorer

  1. From the browser's menu bar, select Tools
  2. Select Internet Options
  3. Select the Security tab
  4. Select Custom Level
  5. Scroll down to ActiveX Controls and Plug-ins
  6. Make sure Download Signed ActiveX Controls is set to Enable or Prompt
  7. Make sure Run ActiveX Controls and Plugins is set to Enable or Prompt
  8. Make sure Script ActiveX Controls Marked Safe for Scripting is set to Enable or Prompt
  9. Select OK
  10. Select Yes to Are you sure you want to change the security settings for this zone
  11. Select OK to exit

If you have completed the steps above and are still having problems getting the mapping control to work properly, try the following.  If you are unsure of how to check these items, please consult your system administrator.

  1. You must be a user of at least the Power User group to download and install the mapping control OR
  2. You can be a user of the User group and download and install the mapping control if:

Screen Resolution

The website looks best on a screen which has a resolution of at least 800x600.  A resolution of 1024x768 will minimize scrolling and make the screen easier to read.  Below are the steps to set or determine the screen resolution.

  1. From your desktop, right-click and choose Properties
  2. Select the Settings tab
  3. In the Screen Area section, move the slider pointer to 800x600 or 1024x768 pixels
  4. Select OK
  5. A popup dialog box will appear asking for confirmation of your selection.  Select OK again.  You screen may flicker or go blank for a few seconds as it changes resolution.  This is normal.
  6. A dialog box will then appear asking if you wish to keep this setting.  Select Yes

Troubleshooting The Download and Display of the Map

Once the Superload Map Control for interactive map graphics has been downloaded and installed, there are two graphics files which needs to be downloaded and saved on your machine.  The control uses standard methods to make a connection to the Internet and attempt to download the graphics files it requires.  The control will detect and properly work with your Internet connection including any proxy server, however, there is a chance that the configuration of a proxy server is not detected properly.  As such, external override options are available.  If you are unable to download the map graphics you may fall into one of the following scenarios.  Please try the steps that follow your particular case.

Error message containing “INETConfig=3”

If you receive the above error message, try the following:

  1. Open the file C:\Program Files\slactvx\slactvx.ini in Notepad or any other text editor.
  2. This file contains some comments and three lines that begin with the text ";InternetConnectionType=".  As a first attempt, remove the ";" from the start of the line that reads ";InternetConnectionType=0".  Make sure the "I" in "InternetConnectionType" is in the first column of the line.
  3. Save the .ini file and exit the editor.
  4. Try the permit process again.  If the map works, you can leave this setting as is and the system will remember and use it this way for all future access.
  5. If the map does not display, edit the slactvx.ini file again and change the line that reads "KeepConnection=0" to "KeepConnection=1"
  6. Save the .ini file and exit the editor.
  7. Try the permit process again.  If the map works, you can leave this setting as is and the system will remember and use it this way for all future access.
  8. If the map does not display, add the site to your proxy bypass settings.  If you are unsure of how to set the bypass, please consult your system administrator.
  9. If the map does not work after all of these tries, please contact support via the methods described on the Support page.

 All other Error messages

  1. Open the file C:\Program Files\slactvx\slactvx.ini in Notepad or any other text editor.
  2. This file contains some comments and three lines that begin with the text ";InternetConnectionType=".  As a first attempt, remove the ";" from the start of the line that reads ";InternetConnectionType=3".  Make sure the "I" in "InternetConnectionType" is in the first column of the line.
  3. Save the .ini file and exit the editor.
  4. Try the permit process again.  If the map works, you can leave this setting as is and the system will remember and use it this way for all future access.
  5. If the map does not display, edit the slactvx.ini file again.  Place a “;” in front of the line that reads “InternetConnectionType=3” and then remove the “;” from the line that reads “;InternetConnectionType=1”.
  6. Save the .ini file and exit the editor.
  7. Try the permit process again.  If the map works, you can leave this setting as is and the system will remember and use it this way for all future access.
  8. If the map does not display, edit the slactvx.ini file again.  Place a “;” in front of the line that reads “InternetConnectionType=1” and then remove the “;” from the line that reads “;InternetConnectionType=0”.
  9. Save the .ini file and exit the editor.
  10. Try the permit process again.  If the map works, you can leave this setting as is and the system will remember and use it this way for all future access.
  11. If the map does not display, edit the slactvx.ini file again and change the line that reads “KeepConnection=0” to “KeepConnection=1”.
  12. Save the .ini file and exit the editor.
  13. Try the permit process again.  If the map works, you can leave this setting as is and the system will remember and use it this way for all future access.
  14. If the map does not work after all of these tries, please contact support via the methods described on the Support page.

For XP users with Internet Explorer 8

If you are experiencing difficulties downloading the SUPERLOAD Truck or Map controls, follow the steps below:

  1. From the browser's menu bar, select Tools.
  2. Select Internet Options
  3. Select the Advanced tab
  4. Scroll down to the Security section
  5. Uncheck the option labeled Enable memory protection to help mitigate online attacks*
  6. Select OK

You can re-check this setting once the SUPERLOAD Truck and Map controls have been installed. If the control is uninstalled for any reason, the above steps will be required to reinstall.