Getting Started Questions
  1. How do I get a login for ADOT ePro so I can begin using the site?

  2. How do I get support?

  3. Can I get a commercial vehicle permit elsewhere?

  4. How much are the permits?

  5. Where can I see the permit rules / regulations / requirements for a state?

  6. Will this site recognize my exemption from permit fees?

  7. What Payment Types can I use?

  8. My permit was not emailed to me...what do I do?

  9. Can I still use my EZPay account to pay form my DPS escorts?

  10. Can I pay for my Bridge Analysis online? Can I still pay for it by check?

  11. I've attached an incorrect document in Step 5 of the application page. How do I delete it?

  12. My company is based in multiple states and the address for my ePro account is not an Arizona address. I request permits for my carriers in Arizona. How do I request and Envelope Permit for that carrier and have the permit mailed directly to their location in Arizona, since I need to use and Arizona address for this type of permit?

Vehicle Routing Questions

  1. Where can I get help on using the map and route selection tools?

  2. If my trip needs to exit and re-enter the state or go through cities within the state, can I get one permit for both portions of my trip?

  3. The analysis of my selected route failed. What can I do?

  4. Can I get a description of my clearance and/or load failures?

  5. The analysis states that my analysis did not pass. I select Restrictions and the description talks about parking overnight or limited travel times. What does this mean?

  6. The analysis states that my analysis did pass but encounters some restrictions. I select Restrictions and the description talks about parking overnight or limited travel times. What does this mean?

  7. How do I save a route so I can use it again later?

  8. I am using an Apple computer and am having trouble routing.
Post-Application Questions

  1. My analysis passed. Why was I not able to get my permit right away?

  2. Can I change the application after I submit it?

  3. My permit request is not shown on My Permits and I have not received my permit. What do I do?

  4. I don't know what this status on my request means, and I have not received my permit. What do I do?

  5. I have a Class C load that requires a “reverse transition.” How do I route on the routing page?

  6. I need to crossover an ADOT owned bridge or roadway when the rest of my route is not on any other ADOT controlled roadways. My load is over axle weight or requires a Bridge Analysis. How do I request a permit to travel over the ADOT controlled roadway or bridge?

Technical Questions

  1. What Internet browsers does the site support?

  2. There is no map shown when I get to the Routing Page or there is no truck control installed on the application page. What do I do?

  3. How do I solve my problem viewing a Web page or the map for selecting a route?


Getting Started Questions
  1. How do I get a login for ADOT ePro so I can begin using the site?

    You can go directly to the New Registration Page by looking at the top of the page, you will see "Not registered? Click here to sign up." Here you will complete the application. Your acceptance and password will be emailed to you.


  2. How do I get support?

    For inquiries concerning bridge analysis, load issues, or general permitting support, please refer to the ADOT Webpage at:

    http://www.azdot.gov/mvd/MotorCarrierServices/commercial-permits

    or contact any of the Ports of Entry's or Central Permits Offices

    http://azdot.gov/apps/Port-and-Commericial-Permit-Locations

    or send us an email at

    mailto:ECDePROSupport@azdot.gov

  3. Can I get a commercial vehicle permit elsewhere?

    All permit applications must be submitted via this site. Permit applications may be submitted by carriers, permit services, and in-person at the Central Permits Office or any ADOT Port of Entry. All entry and processing is done via this site. For more information, please visit:

    http://www.azdot.gov/mvd/MotorCarrierServices/commercial-permits

  4. How much are the permits?

    Please contact Central Permits office for this information at 602-771-2960 or 480-632-8747 ext. 3402.

  5. Where can I see the permit rules / regulations / requirements for a state?

    All rules/regulations/requirements can be found here:

    http://www.azdot.gov/mvd/MotorCarrierServices/commercial-permits

    In addition TITLE 17 TRANSPORTATION, CHAPTER 6. OVERDIMENSIONAL PERMITS has been amended and went into effect on September 7, 2013. Select the links below to view.


  6. Will this site recognize my exemption from permit fees?

    Yes, if you are registered in this system as an exempt (government) carrier you will be exempt from ADOT permit fees.

  7. What Payment Types can I use?

    You can pay for permits with credit cards. At ports of entry or an ADOT permitting location, cash, checks, credit cards or debit cards are accepted forms of payment.

  8. My permit was not emailed to me...what do I do?

    Most likely your permit is in your junk mail folder. You can look for it there. You may also want to add permits-no-reply@azdot.gov to your email contact list to prevent this from happening in the future. You can always print your permit from the system by logging into the system, click on the My Permits link at the top of the page, search for your permit in the list, and click on the Green permit id number.

  9. Can I still use my EZPay account to pay for my DPS escorts?

    Yes, you must follow Department of Public Safety (DPS) processes to schedule and pay for escorts required under your permit. Please visit the Service Arizona website for information on how to set up your EZPay account and call DPS at 602-223-2855 to schedule required escorts. If you prefer to pay with a credit card; DPS authorizes the third party use of AZ Police Service 623-566-1332. For any questions involving DPS Escorts scheduling and payment, please contact DPS directly at 602-223-2855.

  10. Can I pay for my Bridge Analysis online? Can I still pay for it by check?

    Yes, you can pay for your Bridge Analysis online or by check. If you are called by the Class C Permits Office with a message that a Bridge Analysis is required and you prefer to pay by check; the check must be received by the Class C Permits office before the analysis can be performed. You may hand deliver or mail (USPS, FedEx, UPS, etc.) the check and it will be accepted in the office for payment.

  11. I’ve attached an incorrect document in Step 5 of the application page. How do I delete it?

    Please be sure to double check to make sure you have the right attachment before attaching it. Once the document is attached it cannot be deleted. If you have attached a document or picture incorrectly; you will have to cancel and start the application process from the beginning and attach the correct document.

  12. My company is based in multiple states and the address for my ePro account is not an Arizona address. I request permits for my carriers in Arizona. How do I request an Envelope Permit for that carrier and have the permit mailed directly to their location in Arizona, since I need to use an Arizona address for this type of permit?

    If you are submitting the application online: once you get to the payment page, there is a comments field. In the comments field enter “please mail this Envelope Permit to” and enter the Arizona based carrier address where the permit should be mailed. For paper application submission: please submit the paper application with the appropriate Arizona based address as you have in the past.

Vehicle Routing Questions

  1. Where can I get help on using the map and route selection tools?

    Please see the Routing Help page for a good overview of these tools. There are also Training Videos which demonstrate the use of the route selection tools.

  2. If my trip needs to exit and re-enter the state or go through cities within the state, can I get one permit for both portions of my trip?

    Yes, when using the Picking method, you can use the "Add Additional Trip" option. When using the Text Description method, you can use the “New Segment”.

  3. The analysis of my selected route failed. What can I do?
     
    You have several options if your route fails. First, you can select an alternate route and analyze it. If it passes, use it. You can use the Automated Routing option and let the system find a route that can be approved. When using the Automated Routing option you are responsible for checking the route produced by the system. Lastly, you can select the option “Request Office Review” and let the state permit technicians see if your requested route can be approved or allow them to find an alternate path for you.

  4. Can I get a description of my clearance and/or load failures?

    Clearance and weight failures are graphically depicted on the web page in red and summarized in the analysis status message. However, the states will not allow any more detailed information to be provided. You can either re-route or submit for office review.

  5. The analysis states that my analysis did not pass. I select Restrictions and the description talks about parking overnight or limited travel times. What does this mean?

    The stated restrictions are limitations to your travel. They are not the reason that you did not pass your analysis. Your analysis may not pass for the following reasons - vertical clearance failure, horizontal clearance failure, live load bridge analysis failure, and / or a restriction failure. Clearance and weight failures are summarized in the analysis status message and graphically depicted on the Web page in the user specified failure color, but you cannot get a specific description of the failure. The restriction text that can be displayed are conditions the state can place on the state highway network that further limit travel beyond the fixed conditions such as clearances and bridge weight limits. These restriction conditions can be things like construction (temporary closures, lane width restrictions), weather, time of travel, special movement instructions (railroads), etc. These restrictions can either cause an analysis failure or may just add conditions to a move that can be permitted (see the next question). If the restrictions cause a failure, you can either re-route or submit the request for office review.

  6. The analysis states that my analysis did pass but encounters some restrictions. I select Restrictions and the description talks about parking overnight or limited travel times. What does this mean?

    You can have a successful analysis but still have a trip that is subject to restrictions. For example, you do not have any routing failures but may be restricted from moving through a specific area during rush hour. Those types of restrictions will be shown here and will also be output on the permit document. This allows you to see the travel restrictions that will be on the permit before you get the permit. You can accept a permit with the restrictions or re-route or ask for assistance.

  7. How do I save a route so I can use it again later?

    On the routing page, select the trip you want to save via the picking, text based, or automated methods. After you have the trip you want to save, click on the "Save trip for future use" link about half way down in the left hand column of options. You will then be prompted to provide a "name" for the route and the route will be saved. When you want to use that route again in the future, simply change the "method of routing" to "Loading Saved Trip", click the "Load a saved trip" option (which will give you a list of all the routes you have saved), and then analyze the trip.

  8. I am using an Apple computer and am having trouble routing.

    Apple computers are not officially supported by this site. Users have reported success in issuing permits using FireFox on this platform although a screen refresh may be required if the routing applet fails to load.

Post-Application Questions

  1. My analysis passed. Why was I not able to get my permit right away?

    There are limits to which permits can be system issued. Some permit types are never system issued. Other permit types can only be system issued up to certain weight and dimensional limits. After one or more of these limits is exceeded, the application must be reviewed and issued by state personnel.

  2. Can I change an application after I submit it?

    Yes, if the State has not begun to process your application, you may edit it. Go to the My Permits page. Click on the appropriate Request ID. You are now recalling that permit request from the state so that you can edit it. Once you select the Request ID, you need to go all the way through the application process and re-submit the application; even if you are not making any changes. Otherwise, the application will be treated as an abandoned application.

  3. My permit request is not shown on My Permits and I have not received my permit. What do I do?

    First, make sure that you have the filter set to “Recent”. Next, if you click the Request ID you are actually recalling that permit request from the state so that you can edit it. Should you do this by accident, you need to go all the way through the application process and re-submit the application. Otherwise, the application will be treated as an abandoned application. Note: If the state has already begun to process the application you will not be allowed to edit it.

  4. I don't know what this status on my request means, and I have not received my permit. What do I do?

    Status Description Definition Action
    Routing Required Routing was attempted but not able to be system issued. Please wait for state processing.
    Analysis Failed Routing was attempted but route did not pass Superload analysis. State will reroute and may have to send your request to bridge office.
    Ready to Issue Request passed analysis and all information is complete; payment accepted; user chose Request Office Review or the application did not meet the criteria for system issuance. Please wait for state processing.
    Returned For Clarification State needs more information on some aspect of the request. Please go to MyPermits to edit your request and make suggested modifications.
    Permit Issued Permit issued by Permit Office staff. Print/View permit based on selected delivery method.
    Permit System Issued System was able to issue permit. Print/View permit based on selected delivery method.
    Permit Denied Permit denied by Permit Office staff. No action needed.
    Permit Voided Permit voided by Permit Office staff. No action needed.

  5. I have a Class C load that requires a “reverse transition.” How do I route on the routing page?

    Due to the obstructions your planned route will encounter (that require the reverse transition), any route you choose will “Fail.” As you fill out your application, in Step 5 of the application page, please attach your actual route survey. Continue to the routing page. Choose your route from your start point to end point; once it fails, on the left side of the routing screen you will see an option that says “Send to Office for Review.” Choose this option and continue through the application process. The Class C Permits Office will be able to review the route survey you attached and manually enter the correct route into the system on your permit.

  6. I need to crossover an ADOT owned bridge or roadway when the rest of my route is not on any other ADOT controlled roadways. My load is over axle weight or requires a Bridge Analysis. How do I request a permit to travel over the ADOT controlled roadway or bridge?

    Follow the same process as listed in the FAQ for the “reverse transition.” Start a Class C OS/OW permit application. Upload your route survey in Step 5 on the application page. Choose a short route on the routing page that is near the area you plan to crossover. Once the trip “Fails,” click the “Send to Office for Review” on the left side of the page. When you get to the payment page, enter your payment information and enter “THIS IS A CROSSOVER REQUEST” in the comment field. If you have any questions, please call the Class C Permits Office at 602-712-8176 or 8280.

Technical Questions

  1. What Internet browsers does the site support?

    Please see the System Requirements and Troubleshooting page for details.

  2. There is no map shown when I get to the Routing Page or there is no truck control installed on the application page. What do I do?

    The routing map and truck control has an ActiveX control that needs to be downloaded and installed. Under the Address Bar there may be an Information Bar with a prompt to install an ActiveX control from Bentley Systems. Click on the Information Bar and follow the instructions to download and install the control. Alternatively, you may be prompted with a security dialog box asking if the software from Bentley Systems should be downloaded. Accept the download and follow the instructions. If you do not have administrative rights to the computer, a login screen asking for a user ID and password from a system administrator will appear. See the System Requirements and Troubleshooting if the method described above fails.

    Please note that browsers other than Internet Explorer will attempt to use a Java Applet version of the truck display.

  3. How do I solve my problem viewing a Web page or the map for selecting a route?

    Please see the System Requirements and Troubleshooting page for details.




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